Frequently Asked Questions
Everything you need to know about our premium alpaca apparel.
What makes alpaca fiber different from sheep's wool?
Alpaca fiber is naturally warmer, softer, and lighter than sheep's wool. It contains no lanolin, making it hypoallergenic and ideal for those with sensitive skin or wool allergies.
How should I care for my alpaca garments?
To preserve the quality of your items, we recommend hand washing in cool water with a mild detergent or dry cleaning. Always lay flat to dry and never hang your alpaca sweaters, as they may stretch.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee.
Do you offer international shipping?
Yes, Alpaca Collections ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or contacting our support team for personalized advice.
Are your products ethically sourced?
Absolutely. We work directly with Peruvian artisans and sustainable farms that prioritize the humane treatment of alpacas and fair trade labor practices to ensure the highest ethical standards.